Remote technical support and troubleshooting is available 24 hours a day, 7 days a week. Utilizing a VPN or VNC connection we can:
- Provide precise and immediate troubleshooting support
- Adjust machine settings
- Modify the program
- Create new recipes
- Provide software updates
Before calling for Technical Support, please review information available in the Troubleshooting Guide and in the HMI On-Line Help, Machine Technical Manual, and Manufacturers’ Documentation.
When calling for Technical Support, please provide the following information:
- Machine Serial Number
- Phone number where you may be reached
- Description of problem
- Plant location
Normal Business Hours:
Monday through Friday – 8:00 AM to 4:30 PM
Parts: Option 4
Technical Service: Option 5
After-Hours Technical Service: Option 6
Equipment is covered for defects in material and/or workmanship for a period of one year, or 7500 operating hours. This warranty excludes consumables, such as plastic wear guides, vacuum cups, etc. Changes to the programmable controller program or mechanical modifications without written approval of The Aagard Group, may result in undesirable machine operations and will void the warranty.
Aagard Machine Manuals Online
All Aagard machine manuals are posted online at: www.aagardmanuals.com. Authorized users can login and view documentation for your machinery system.